For the first time in the history of the Philadelphia Police Department, Lieutenant Victoria Casale incorporated social services into policing. Her unique ability to collaborate with city partners and mental health providers in deploying civilians alongside police officers is what garnered the most recognition.   

Notably, Lt. Casale spearheaded the Behavioral Health Unit (BHU), a newly established unit within the department. Under her command, the BHU, which includes the Crisis Intervention Response Team (CIRT) and Police Assisted Diversion, had an outstanding inaugural year. The CIRT, which pairs officers with social workers to respond to 911 calls involving mental health crises, engaged 750 individuals and responded to more than 2,100 calls, connecting those in crisis with real-time resources. 

Lt. Casale was instrumental in establishing the unit, developing its processes, and training its personnel. Her innovative approach and dedication transformed the BHU, making it a crucial resource for the City of Philadelphia. The unit has saved numerous lives, while gaining support from patrol officers and commanders. 

Lt. Casale joined the Philadelphia Police Department in 2015, after a successful career in the nonprofit sector. Her quick advancement through the ranks, achieving the positions of sergeant and then lieutenant within just eight years, speaks to her dedication and competence. 

Lt. Casale continues to inspire and motivate her team and the community with her leadership, foresight, and commitment to enhancing the lives of those in need. 

“Working with individuals in the midst of a crisis is genuinely fulfilling to me, not to mention seeing firsthand the benefits of how we are helping people.”